We are very keen to receive feedback from our service users and want to know if you feel we could have done something better or differently.
Equally we also welcome feedback when you think we’ve done something well.
The leaflet below details the various ways which you can pursue your concerns and you may wish to take a moment to consider which option is most suitable to your issue.
Voice your Appreciation, Complaint or Concerns leaflet can be found at various point around the hospital and can also be accessed here.
To help you decide how best to raise your concern the following information may be of assistance:-
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Should you have a concern which should be more straightforward to address you should contact our Patient, Advice and Liaison Service on 0161 206 2003. Our PALS staff will liaise with staff on your behalf and ensure you receive an appropriate response to your concern.
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If you have a complaint which you wish to be addressed formally by our Chief Executive you should contact one of our Patient Advisors on 0161 206 5139 or preferably if you are able write to Mr David Dalton, Chief Executive, Salford Royal NHS Foundation Trust, Stott Lane, Salford, M6 8HD.
The Independent Complaints Advocacy Service (ICAS) supports patients and their carers who wish to pursue a complaint about their NHS treatment or care. This service is free, confidential and independent.
Independent Complaints Advocacy Service (ICAS)
Manchester Office
Barnet House
53 Fountain Street
Manchester
M2 2AN
Tel: 0300 456 8350
Email: manchestericas@carersfederation.co.uk
