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Wednesday 18 July 2018
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Patient Advice and Liaison Service (PALS)

PALS leaflets

What is PALS?

The Patient Advice and Liaison Service (PALS) provides confidential advice, information and support for patients, relatives and carers.

 

If you have any concerns or are uncertain about any aspect of your treatment, PALS is here to help you deal with any issues you may have.

 

PALS will guide you through the best way to access the different services available here at Salford Royal.

 

The PALS team will:
  • Actively listen and respond to any concerns, suggestions or queries to help make patients' experiences as easy as possible

  • Provide information on NHS services

  • Offer advice on the complaints service and provide information on how to seek independent advice if you wish to make a complaint

  • Support you through an anxious time as a patient, relative, friend or visitor

  • Feedback those views to the Chief Executive and Trust Board

  • Monitor any problems arising and identify any gaps in services

  • Help the organisation learn from patients' experiences and comments.

 

  

Useful Links

 

National PALS website

 

If you are a carer in Salford there is a range of support and information available on www.salford.gov.uk/carers