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Sunday 23 November 2014
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Changing your appointment

What do I do if I cannot attend my appointment?

If you are unable to attend your appointment, or need to change it to a more suitable time, it is important to let us know as soon as possible.  This will enable us to offer your appointment to another patient and rebook you another at a more convenient time.

 

The easiest way to change your appointment is via our onlineform.

 

Alternatively, please:

  • Telephone the Call Centre on 0161 206 4100 (Mon-Fri, 08:30–18:00 excluding bank and public holidays)
  • Telephone the clinic you are due to visit (the number will be available on the top of your appointment letter)

 

If you need to cancel or change a new patient appointment booked through the electronic booking system called Choose and Book you need to contact the national telephone appointment line on 0845 60 88 88 8 (Mon-Sun, 07:00–22:00 excluding bank and public holidays).

 

What happens if I fail to attend my appointment?

It is important that you attend your appointment for your health and wellbeing.  If you fail to attend and have not told us, your hospital doctor will review your case notes and decide if a further appointment is required, or you may be discharged back to the care of your GP. 

 

Patients who do not attend their appointment waste valuable NHS resources and can delay other patients from being seen.