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Sunday 25 October 2020
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Information guide for relatives - patient property drop off service

We have set up a patient property drop off service so relatives/friend can drop off essential items for their loved ones who are staying in hospital.


This service will run from Monday to Friday, 9.00am to 4.00pm (excluding bank holidays) at each of our main entrances (patient/visitor only entrances) areas – see links to map at the bottom of the page.


You may include some of the following items:

  • A change of clothes and underwear
  • Mobile phone / tablet, headphones, e-reader and charger
  • Reading glasses, dentures and hearing aids  
  • Toothbrush, hairbrush and a small number of other bathroom essentials
  • A small comforting personal item, eg. a photo, book or magazine. 


No perishable items or items of value (you will be asked to sign a disclaimer form).  To use this service please take note of the following process:

  • When preparing belongings please ensure you only pack essential items. These include toiletries, a mobile phone, phone charger or clothing items. You are welcome to include a letter to your loved one in the bag.
  • Please do not pack any valuables (eg jewellery). It will not be possible for staff on the ward to complete a property checklist and any belongings brought in will not be the responsibility of the hospital.
  • Ideally items should be packed in a clear plastic bag, clearly label the bag with the patient’s name and the ward they are on.  However, we will provide bags on site if you don’t have any at home.
  • Only one relative or friend should come on to the site to bring the bag.
  • Our main entrances are manned by security, inform them you are dropping off patient property as soon as you arrive.
  • A volunteer will go through a checklist with you, checking items, cleaning all wipeable items where possible and placing them into a clear bag if required.  You will be asked to sign a disclaimer form.
  • A volunteer will deliver the belongings to your loved one on the ward.


Thank you for your support and cooperation.


Hospital site maps: