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Monday 26 July 2021
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Fiona Morris
Fiona Morris

Friends and Family Test – roll out to community services

Patients using Salford Royal’s community services will be asked to give feedback on the quality of care they received following the roll out of the NHS Friends and Family Test (FFT).


The FFT was launched nationally in April 2013 for inpatients and A&E patients but from January 1 2015, it will also be rolled out to healthcare services in the community.


It is mandatory for all Trusts to report their results.


On being discharged, or within 48 hours of being discharged from hospital, patients are asked how likely they are to recommend the ward/service to friends and family if they needed similar care or treatment.


The patient is given six responses to choose from, ranging from extremely likely to extremely unlikely. The question is sent via a mobile phone text or an interactive voice message is sent to a telephone landline.


The results, which are published on the NHS England website, give the NHS valuable information on what patients think of services and the data can then be used to help make improvements if required and to celebrate best practice.


To prepare for the January launch in the community, a pilot FFT programme is being carried out in the following services:

  • District Nurses

  • Health Visitors

  • Community AHPs


Fiona Morris, Acting Assistant Director of Nursing for Corporate Services, said: “Over the past 18 months we have made lots of changes as a result of the data gathered from the tests we have carried out so far.


“The FFT is an extremely useful way of gathering valuable feedback from our patients to ensure we are providing the best possible care and support that we can.”


Responding to the FFT is free, voluntary and anonymous. Those patients who don’t wish to take part will not be sent the FFT text or receive a voice message but all data supplied is appreciated and will help shape services for the future.


From April 1 2015, the test will be expanded to NHS dental practices, ambulance services, patient transport services, outpatients and day cases. GP practices will launch FFT in December this year.


For more information on the FFT, please visit www.england.nhs.uk/ourwork/pe/fft/