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Tuesday 27 July 2021
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Hope Building

Information regarding Salford Royal's orthopaedic waiting lists

Salford Royal would like to reassure our patients and visitors following a recent media report about our orthopaedic waiting times.

 

Earlier this year, the Trust discovered problems within the department’s waiting list management processes, which had unfortunately resulted in a number of patients having an unacceptable wait time for their treatment. Ten patients were found to be waiting over a year for their treatment (all have now been treated or have a treatment plan), with more patients found to be breaching the 18 week referral to treatment threshold. To ensure that the Trust can understand the full picture and be aware of other patients, who may  have breached waiting time targets, a review of 1500 orthopaedic patients’ cases is currently underway and will be completed by the end of the month (July).

 

In total, there are over 348 patients who have waited longer than 18 weeks for their treatment. Of these, 226 have surgery planned for this month and 122 are on the diagnostic phase of the pathway in order to assess whether surgery will be required. We plan that all patients who have breached the 18 week standard will have received their treatment no later than the winter (October to December). The majority of this surgery will take place within the Trust, some procedures may take place The Spire private hospital in Manchester under existing NHS contractual arrangements.

 

 We would wish to reassure our patients that the issue is specific to orthopaedics and is not a Trust-wide problem. As soon as the issue came to light, swift managerial action was taken to investigate the matter and start recovery work, including re-establishing processes, procedures and training to ensure that this problem does not occur again.

 

 Executive Director for Organisational Development and Corporate Affairs Paul Renshaw said: “Our priority has been to ensure that the patients affected by unacceptable waiting times for our orthopaedic service receive the treatment they need as soon as possible. We have apologised to these patients for the delay in their treatment.

 

“As soon as the problem was identified, swift management action was taken and a recovery plan established. Our orthopaedic team are working extremely hard to ensure we achieve this over the next few months whilst also re-establishing processes, procedures and training to ensure that this problem does not occur again. Our review into this matter has identified that the issue is not organisation-wide but is isolated to the orthopaedic department. The vast majority of our patients have been treated within the correct timescales, therefore we are pleased to report that the Trust has continued to achieve its overall referral to treatment performance targets in the past quarter.”