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Monday 27 September 2021
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Accident and emergency canopy

Patients urged to choose carefully this winter

During the winter months, Salford Royal experiences an unprecedented demand for its urgent care services.

Each month, around 1,000 people turn up at A&E when they don’t need to be there, putting extra pressure on the busy department and meaning others have to wait longer to be seen.

Patients who do turn up at A&E with minor complaints such as dental problems, back pain and non-traumatic limb pain, are best seen by another health service such as a GP, dentist or pharmacist.

Salford Royal prioritises those who need urgent attention and is urging everyone to stay out of A&E unless they have a serious or life-threatening condition including:

  • Severe chest pain
  • Suspected stroke
  • Suspected meningitis
  • Fractures or major burns
  • Breathing difficulties
  • Severe head injuries


Dr Angela Coumbarides, Clinical Director for Emergency Medicine at Salford Royal, said: “Our emergency department colleagues work extremely hard to ensure patients are seen as quickly as possible but inevitably, as the demand increases, so do the waiting times.

“I am asking everyone to think seriously about whether or not they actually need the specialist attention of an accident and emergency department to ensure this valuable service is kept free for those who really need it.”

For minor health complaints, please call 111 or visit the NHS Choices website, which includes more information and advice about which service to choose.