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Monday 21 June 2021
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Scooter Service

About the service

What is it?

Salford Royal is going the extra mile to support patients visiting the hospital for outpatient appointments.

As part of the Meet and Greet service, patients or carers can book a volunteer to support them getting to and from their appointment throughout their time at the hospital.

The Volunteer Co-ordinator at Salford Royal, said: “We know visiting hospitals can be a daunting experience and that some patients find the process of getting to and from their appointments difficult. The service aims to take the worry out of a visit and give people peace of mind.”

The service is open to anybody and in the past has supported visitors with sensory problems, mobility issues, learning difficulties and conditions such as anxiety. A team of dedicated volunteers have had specialist training in how to support visitors with a range of needs.  We have a fleet of mobility scooters and wheelchairs to support patients with mobility problems.

Lucy Boulter, Project Officer for the Meet and Greet service, said: “We have already had some great feedback from patients who have used the service and have found it very useful.

“If a patient arrives at hospital worried about getting to and from their appointment, our smiling volunteers are ready to meet and greet them. As well as providing some reassurance for patients, we have found that carers who are unable to get time off work to attend appointments with their loved ones feel relieved knowing there is extra support available if they need it.”

The service operates from 10am to 4pm if you get in touch, the team will do their best to accommodate your visit.

You can find out more information by visiting the Meet and Greet section or by contacting the service directly by phone on 0161 206 8942 or email at meet.greet@srft.nhs.uk.


Who's it for?

Those who would benefit from the service may include:


  • A visual or hearing impairment 

  • Inability to walk long distances
  • A learning disability

  • Anxiety


It does not have to be something as specific as this though, it could just be that you are nervous about finding your way to the appointment and would like some support while you are onsite.


Although the service aims to support as many people as possible it depends on the number of bookings and volunteers on the day.  There are some limitations to what support they can provide:


  • The service is only available to those over 18 years of age
  • Volunteers are not permitted to physically move/handle visitors so you must be able to get in and out of the scooter/wheelchair unaided


How does it work?

The service is available from 10am to 4pm Monday to Friday and all bookings need to be made two weeks in advance of the appointment. In order to apply for a booking please see our online registration page. You can also view our further information area.



We are always looking to improve the service we offer to patients and we value your feedback. Please let us know by completing this form after your visit to the hospital.